Shipping Policy

1. Order Processing

Pepnova orders are typically processed and prepared for dispatch within one (1) business day after payment confirmation.

Orders may be temporarily held if additional payment, address, security, or compliance verification is required.

2. Shipping Timeframe

Shipping is generally completed within 1-3 business days after dispatch.

Delivery timeframes are estimates and may vary due to carrier delays, public holidays, remote delivery locations, or incorrect shipping details supplied at checkout.

3. Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout once the order has been dispatched.

4. Customer Responsibility

Customers are responsible for ensuring their shipping address and contact details are accurate before submitting an order. Pepnova is not responsible for lost, delayed, or returned shipments caused by incomplete or incorrect customer information.